AIRPORT / SERVICE COUNTERS
Define the service point.
Keep the working side clear.
Custom solid-surface counters for airport information, airline assistance and passenger service. Coordinate document exchange, staff equipment, storage and passenger approach around the service provided.
PRODUCT COLLECTION
Browse the published products in this collection. Reception forms may inform a service-counter layout; they are not airport project evidence. Confirm the working side, selected equipment and furniture scope for each reference.
4 products
START WITH THE SERVICE TASK
Information and airline service need different workspaces. A lowered service section can be integrated into either arrangement.
Keep the passenger approach and staff sightline open while leaving room to pass documents. Confirm any passenger-facing display or reader before placing openings.
Confirm: Approach + sightlines + document exchange
Review This Configuration
Arrange staff devices, case documents and storage around the service task. Confirm printer access and privacy needs; baggage assistance does not imply a conveyor or weighing system.
Confirm: Service task + staff equipment + privacy
Review This Configuration
Integrate a lowered section into an information or airline-service counter. Resolve the approach and clear space without losing staff access or required support.
Confirm: Integrated position + clearances + support
Review This ConfigurationLowered service sections and accessible clearances can be manufactured according to approved project drawings and applicable local requirements.
| Configuration | Start here when | Resolve first |
|---|---|---|
| Information & Assistance | Short enquiries, wayfinding and document exchange at a visible staffed point. | Passenger approach, clear sightlines, exchange surface and any passenger-side device. |
| Airline & Baggage Service | Staff handle airline requests or baggage-service cases with records and equipment. | Staff count, document workflow, printer access, secure storage and privacy between positions. |
| Lowered Service Section | A seated or lower-level exchange is required within either counter arrangement. | Approach and knee clearances, reach to the service surface and support shown on approved drawings. |
Confirm the service task before choosing the layout. A baggage-service counter is not a check-in or baggage-conveyor system.
PLAN BOTH SIDES OF THE COUNTER
Separate the document exchange area from the staff work zone. Check drawers, paper loading and service-door travel together before approving the counter depth and storage layout.
Service-counter interface concept. Equipment shown for coordination only.
Keep a clear handover area beside the staff equipment. Confirm monitor positions and any passenger-side device so neither blocks the conversation or document path.
Open drawers into the planned staff space, clear of knees and adjacent workstations. Confirm storage contents, access control and full drawer extension.
Allow paper loading and printer removal with the service door open. Check that the door and pull-out equipment do not block staff entry or another drawer.
Bring power and data to accessible connections outside drawer and knee space. Confirm entry positions and access for servicing before fixing the supporting assembly.
YHS supplies the counter, supporting assembly and agreed physical interfaces. Airline software, baggage tracking and airport equipment remain with the appointed suppliers; conveyors and weighing systems are not included unless separately agreed.
VISIBLE SURFACE
Coordinate document-contact areas and worktop edges with the service task. Confirm the finish sample and keep joints clear of agreed exchange and equipment positions.
Design concept
SUPPORTING ASSEMBLY
Resolve staff clearance, storage and equipment support together. Confirm spans and the lowered-section structure against the approved layout and loads.
Design concept
MODULE + PROTECTION
Plan long-counter splits around site doors, lifts and handling access. Confirm joint positions, module connections and protection of finished edges.
Design concept
Approve the service surface, working clearances and support as one coordinated detail.
A marked-up plan can reveal conflicts between passenger approach, staff positions and storage. Send the information available so the remaining furniture details can be identified.
Partial information is welcome for an initial review. Final production details require coordinated approval.
Send the service purpose, staff count and equipment list with the plan. Include passenger approach and storage needs so the working side can be reviewed.
Illustrative terminal setting — not project evidence.
Final furniture specifications follow approved project drawings.
