Refund Policy

YHS Furniture, operated by Shenzhen Yanhesheng Technology Co., Ltd., mainly produces custom commercial furniture made to approved drawings, dimensions, materials and functional requirements.

Custom project orders

Custom products are different from standard in-stock retail goods. Before production, the customer should review and approve dimensions, drawings, materials, colours, logos, equipment openings and functional configuration.

After drawings are approved and production begins, cancellation or modification may create material, labour or re-production costs. Any refund, cancellation or modification request will be assessed according to the confirmed project stage and evidence available.

Quality and transport evidence

For a quality concern, please provide photographs, video, packaging evidence and product details. For transport damage, retain the packaging and contact YHS Furniture promptly so the project team can assess next steps.

Payment terms, deposit requirements and payment schedules are confirmed in the approved quotation or sales contract for each project.

Cancellation, design changes, refunds, remakes or replacement arrangements are evaluated according to the approved quotation, signed drawings, production stage and sales contract.

Refund procedures, transaction charges and bank fees are handled according to the approved quotation, payment records and sales contract.

The inspection procedure and the time allowed for reporting missing items or shipping damage are stated in the quotation, shipping documents or sales contract.