Our 10-Step Production Journey
A clear project-based process from initial requirements and drawing approval to manufacturing, inspection, export packaging and delivery coordination.
Initial Requirements
Collect project specifications, dimensions and material preferences.
Drawing Approval
Review technical drawings and confirm all measurements before production.
Material Selection
Choose from premium solid surface, stone or engineered materials.
CNC Cutting
Precision CNC machining ensures accurate shapes and dimensions.
Edge Polishing
Hand-finished edges and surfaces for a flawless appearance.
Assembly & Bonding
Seamless joints and invisible seams using advanced adhesive techniques.
Quality Inspection
Multi-point inspection to verify dimensions, finish and structural integrity.
Final Approval
Client review and sign-off before packaging and shipment.
Export Packaging
Protective crating and foam wrapping for safe international transport.
Delivery Coordination
Logistics planning and tracking to ensure on-time arrival at your site.
After Sales Service
1. Warranty Coverage:
We offer a **10-year warranty** on our products, which includes 5 years of repair and technical support. This ensures the durability and quality of your purchase over time.
2. Damage During Transportation:
If any product is damaged during transportation, we will assist you with insurance claims and provide solutions such as:
Reproduction at the lowest price： with priority arrangements for re-production and shipment.
Cash coupons：equivalent to 20% of the order value for use on future purchases.
3. Customer Support:
You can contact us at any time if you encounter issues with our products. Our team will work diligently to resolve your problem and provide the necessary assistance.
4. Maintenance and Repairs:
We provide guidelines for maintaining the products to extend their lifespan and keep them in optimal condition. We also offer repair services for any damages that may occur.
5. Return and Exchange Policy:
Since most of our products are customized, returns and exchanges are generally not accepted unless there is a quality issue with the product. In such cases, we will work with you to find a suitable solution.
Our goal is to ensure that you are fully satisfied with your purchase and that any issues are addressed quickly and effectively.